Job Description
This position has up to a $1,000 hiring bonus
The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations and connecting calls to the correct department.
This is an in person position only.
Duties:
Promptly answer calls and greet guests with friendly and sincere service.
listen to and understand requests, respond with appropriate action, and provide accurate information.
Manage and create room reservations.
Effectively communicate with guests, coworkers and management via email and profile notes
Maintain a high level of attention and accuracy.
Ensure guest satisfaction by managing service failures, problem solving and prioritizing guest needs.
Maintain an environment of respect for every guest.
Qualifications:
Must be at least 18 years of age.
High school diploma or G.E.D. required.
Minimum one year of customer service experience preferred.
Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication and data input.
Must be able to communicate clearly in English.
...regularly. Maintains an organized, clean, and safe home environment. Provides crisis management services... ...human services field preferred. Experience working with multi-ethnic populations. Flexibility to work on weekends, evenings, holidays during emergencies or staff...
...delivering completed hot orders to our Guests while motivating other Flavor Experts. A Wingstop cook is responsible to prepare quality food that tastes great and is consistent from day-to-day. This position is critical to Wingstop Restaurants; ensuring compliance with...
...Social Work Expert is a remote review track for evaluating AI outputs across social work specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling...
...Labor One Staffing is now Hiring Ship Fitters for Florida Shipyard Shipfitter - 1st Class This position is responsible for performing, with minimal supervision, steel structural work in all stages of new construction of marine vessels. The position requires...
...Customer Email Response Assistant Help customers get a useful answer This remote role is centred on an assigned customer email... ...read everyday questions, look up the information available to the support team, and write a reply that answers what you can. When an issue...